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SMTP Authentication

SMTP Authentication allows for roaming access and reduces the SPAM that increases the traffic overhead on our mail servers by providing verification that mail originates from a valid Lucky ISP user. To use SMTP Authentication, your email software must support this feature. Information on how to configure the most commonly used email clients for Windows and Macintosh that support SMTP Authentication is below.

Netscape and Mozilla users may experience difficulty sending mail, due to the fact that these programs auto-detect the presence of SMTP authentication and, if detected, attempt to use it. To eliminate any problems, please follow the instructions on this page.

Netscape 4.7x users: If you use Netscape version 4.7x, a bug in the program prevents the password from being saved for SMTP Authentication. To eliminate retyping your password each time you send mail, you may want to either (1) upgrade to the recent version of Netscape or (2) disable SMTP authentication. To upgrade, go to Netscape to download the program; to disable SMTP Authentication, click here for instructions.

SMTP Authentication is NOT mandatory. Nor is it necessary to use SMTP Authentication to send and receive email through your Lucky ISP account. However, it is recommended in most cases.

Configuring your Email Client for SMTP Authentication

Note: These instructions assume your email client is already properly configured to access your Lucky ISP email.

Windows

  • Netscape Messenger 4.7x - 4.8
  • Netscape Mail 6.x and 7.x
  • Outlook Express 5 and 6, Incredimail
  • Outlook 98/2000
  • Outlook 2002 (XP)
  • Outlook 97
  • Eudora 4.2.2
  • Eudora 4.3 and higher
    		• Macintosh

  • Netscape Mail 6.x and 7.x
  • Outlook Express 5
  • OS X Mail
  • Eudora 4.2.2
  • Eudora 4.3 - 4.8
  • Entourage

    Linux

  • Mozilla 1.3.1

    • Important note about configuring your email program to use SMTP Authentication for your Lucky ISP email

    If you have non- Lucky ISP email accounts, we recommend that you configure ONLY Lucky ISP accounts in your email software or use Identities or Profiles (Outlook Express/Netscape/Eudora) to avoid problems that may result with your other email accounts when configuring SMTP Authentication for your Lucky ISP email.


    Email programs that do NOT support SMTP authentication

    SMTP Authentication is NOT supported in older email programs such as Netscape 3.x, Eudora 3.x or Eudora Lite. If you do not use one of the versions that support SMTP Authentication, you will need to upgrade to a higher version or send mail out through the SMTP mail server of the Internet Service Provider that provides your connection (if it is not Lucky ISP). To upgrade the most common email programs, some links are provided for your convenience: Outlook Express/Internet Explorer -- Netscape -- Eudora.

    Note that when upgrading, most programs will keep your settings and messages; however, there are no guarantees that nothing will be lost so we recommend that you back up your messages and address book prior to upgrading.


    Windows

    Netscape Messenger 4.7x - 4.8

    1. Open Netscape Messenger.
    2. Select Preferences from the Edit menu.
    3. Click the [+] next to Mail & Newsgroups to expand the selection.
    4. Click Mail Server on the left.
    5. Type mail.lucky-isp.com in the Outgoing mail (SMTP) server: field.
    6. Type your Lucky ISP email address into the Outgoing mail server username: field.
    7. Click OK.

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    Netscape Mail 6.x and 7.x

    1. Open Netscape.
    2. Click Mail on the Tasks menu.
    3. On the Edit menu, click Mail/News Account Settings... (NS 6.x) or Mail & Newsgroups Account Settings... (NS 7.x).
    4. In the left pane of the Account Settings window, click to select Outgoing (SMTP) Server.
    5. In the Server name: field, type in mail.lucky-isp.com.
    6. Uncheck Use name and password.
      Alternate method: Click to select User name and password. In the User Name: field, enter your Lucky ISP email address.
    7. Click OK.
    8. You will prompted for your password when sending a message. Enter your email password in the dialog box. To have Netscape save your password, click to select Use Password Manager to remember this password option when prompted for your password.

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    Outlook Express 5 and 6, Incredimail

    1. Open Outlook Express or Incredimail.
    2. Select Accounts ( from the Tools menu.
    3. Click the Mail tab (or go to Email Service tab for Outlook 98).
    4. Select your Lucky ISP email account and click the Properties button.
    5. Click the Servers tab.
    6. On the Servers tab, select My server requires authentication.
    7. Click the Settings button.
    8. In the Logon Information section, place a tick in Log on using radio button and type in your Lucky ISP email address in the Account name: field.
    9. In the Password: field, type in your email password. Check Remember password.
    10. Click OK then click Close .
    11. Exit from Outlook Express or Incredimail. The next time you start the program the new settings will take affect.

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    Outlook 98 and 2000

    1. Open Outlook.
    2. Select Accounts (or Services for Outlook 98) from the Tools menu.
    3. Click the Mail tab (or go to Email Service tab for Outlook 98).
    4. Select your Lucky ISP email account and click the Properties button.
    5. Click the Servers tab.
    6. On the Servers tab, select My server requires authentication.
    7. Click the Settings button.
    8. Under Logon Information , select Log on using and type in your Lucky ISP email address in the Account name: field -- OR -- if you use your Lucky ISP email address for the incoming (POP3/IMAP) username field rather than your username (recommended) or change the username to your Lucky ISP email address, select Use same settings as my incoming mail server.
    9. In the Password: field, type in your email password. Check Remember password.
    10. Click OK then click Close .
    11. Exit from Outlook. The next time you start the program the new settings will take affect.

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    Outlook 2002 (XP)

    1. Open Outlook.
    2. Select E-mail Accounts from the Tools menu.
    3. Select View or change existing e-mail accounts .
    4. Click Next.
    5. Select your Lucky ISP email account and click the Change button.
    6. Click the More Settings... button.
    7. Click the Outgoing Server tab.
    8. Place a check in My outgoing server (SMTP) requires authentication.
    9. Select Log on using: and enter your Lucky ISP email address in the Account ID: field and your password into the Password: field -- OR -- if you use your Lucky ISP email address for the incoming (POP3/IMAP) username field rather than your username (recommended) or change the username to your Lucky ISP email address, select Use same settings as my incoming mail server.
    10. Click OK, and then click the Next button.
    11. Click Finish.
    12. Go to the File menu and select Exit.The next time you start Outlook the new settings will take affect.

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    Outlook 97

    [Ref: MSKB 197869] Outlook 97 does not have the ability to designate a separate Inbound and Outbound mail server for receiving and sending messages. In this case, all that is required for authentication is a valid account name which can be found in the Mailbox Information section of the Internet Mail Service for a users' specific profile.

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    Eudora 4.2.2

    1. Close Eudora.
    2. Go to the EUDORA.INI file on your hard drive. This file should be found in the C:\EUDORA or C:\Program Files\Qualcomm\Eudora directories.
    3. Open the INI file with Notepad and add the following two lines to the [Settings] section:
      SMTPAuthRequired=1
      SMTPAuthAllowed=1
    4. Save the file, and restart Eudora. If you receive a 550 error when sending mail, check the INI file for errors and try again.

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    Eudora 4.3 and higher

    1. Open Eudora.
    2. Select Options from the Tools menu.
    3. Under the Category heading on the left, click Sending Mail .
    4. Select Allow authentication on the right side of the Options window. You can also do this for your personalities under Tools: Personalities. Note: Eudora uses the login name specified on the Checking Mail configuration option, which is in the format of username@mail. Lucky ISP.net.
    5. Change Secure Sockets When Sending at the bottom of the window to Never.
    6. Click OK.

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    Macintosh

    Netscape Mail 6.x and 7.x

    1. Open Netscape.
    2. Click Mail on the Tasks menu.
    3. On the Edit menu, click Mail/News Account Settings... (NS 6.x) or Mail & Newsgroups Account Settings... (NS 7.x).
    4. In the left pane of the Account Settings window, click to select Outgoing (SMTP) Server.
    5. Click to select Always use name and password check box.
    6. In the User Name: box, enter your Lucky ISP email address.
    7. Click OK.
    8. You will prompted for your password when sending a message. Enter your email password in the dialog box. To have Netscape save your password, click to select Use Password Manager to remember this password option when prompted for your password.

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    Outlook Express 5

    1. Select Accounts from the Tools menu.
    2. Select your Lucky ISP email account and click the Edit button.
    3. Under Sending Mail at the bottom, click the Click here for advanced sending options.
    4. Place a check next to SMTP server requires authentication.
    5. Select Log on using: and enter your Lucky ISP email address in the Account ID: field and your password into the Password: field -- OR -- if you use your Lucky ISP email address for the incoming (POP3/IMAP) username field rather than your username (recommended) or change the username to your Lucky ISP email address, select Use same settings as incoming mail server.
    6. Click the Close button in the upper left of the Advanced Sending Options drop down window to return to the Edit Account window.
    7. Click OK.
    8. Click the Close button in the upper left of the Accounts window.
    9. Quit Outlook Express. The next time you start Outlook Express the new settings will take affect.

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    OS X Mail

    1. Open OS X Mail.
    2. Select Preferences from the Mail menu.
    3. Select your Lucky ISP email account and select Edit.
    4. Select Add server from the Outgoing Mail Server menu.
    5. In the SMTP Server Options dialog window, type mail. Lucky ISP.net in the Outgoing Mail Server: field.
    6. Select Password from the Authentication menu.
    7. Enter your Lucky ISP email address in the User name: field.
    8. Type your password into the SMTP Password field.
    9. Click OK.

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    Eudora 4.2.2

    1. Open a new blank message in Eudora.
    2. Type the following into the body of the message (include the angle brackets):
      <x-eudora-setting:264=y>
    3. Double click on the line you just entered.
    4. Type Y in the dialog box and hit Set Setting.
    5. Cancel out of the message.
    6. Select Settings... from the Special menu.
    7. Click OK.

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    Eudora 4.3 and higher

    1. Select Settings... from the Special menu.
    2. Click Hosts on the Category list on the left.
    3. Place a checkmark in Allow authorization.
    4. Click Sending Mail on the Category list on the left.
    5. Select Allow authentication on the right side of the Options window. You can also do this for your personalities under Tools: Personalities. Note: Eudora uses the login name specified on the Checking Mail configuration option, which is in the format of username@mail. Lucky ISP.net.
    6. Change Secure Sockets When Sending at the bottom of the window to Never.
    7. Click OK.

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    Entourage

    1. Open Entourage.
    2. Select Accounts from the Tools menu.
    3. Select your Lucky ISP email account from the list and click the Edit button.
    4. Click the button labeled Click here for advanced sending options under "Sending Mail" at the bottom.
    5. Place a check in the box labeled SMTP server requires authentication.
    6. Select Log on using and type your Lucky ISP email address into the Account ID: field and your email password into the Password: field -- OR -- if you use your Lucky ISP email address for the incoming (POP3/IMAP) username field rather than your username (recommended) or change the username to your Lucky ISP email address, select Use same settings as receiving mail server.
    7. Close the advanced sending options dialog box.
    8. Click OK.

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    Linux

    Mozilla 1.3.1

    1. Click on Edit -> Mail and Newsgroup Account Settings.
    2. Click on Server Setting for your Lucky ISP account and make sure User Name contains only your user name (do not append @ Lucky ISP.net or @dsl. Lucky ISP.net).
    3. On left hand menu, at the very bottom, select Outgoing Server (SMTP).
    4. Enter mail. Lucky ISP.net into Server Name.
    5. Leave Port blank.
    6. Place a check in User Name and Password and enter your full Lucky ISP email address into the User Name field.

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    		Help us help you! If you contact Lucky ISP support for assistance please write down any error messages you get when trying to connect to the Internet. Include the name and version of your operating system and the exact text of all error messages. If this information is included in an online case submission or provided to a support representative, it will greatly speed up the troubleshooting process.

    Please be aware that some troubleshooting may require uninstallation and reinstallation of operating system files. To ensure that this type of troubleshooting can be accomplished if required, please be sure that you have to have original Operating System CD or Operating system source files on disk on hand.